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Big Bazaar

Future Group
Future Group is among India's leading business houses with multiple businesses spanning across the consumption space. The group operates some of India's leading retail chains like Pantaloons, Big Bazaar, Food Bazaar, Central, Home Town and eZone and also has allied businesses in consumer finance, life and non-life insurance, logistics infrastructure and supply chain and brand and IPR development. The group operates around 16 million square feet of retail space in over 85 cities and towns and 60 rural locations across India. The group's retail formats connect over 220 million customers to over 30,000 small, medium and large enterprises that supply products and services to its retail chains. Future Group believes in developing strong insights on Indian consumers and building businesses based on Indian ideas, as espoused in the group's core value of Indianness.' The group's corporate credo is, 'Rewrite rules, Retain values.' Click here to visit

Big Bazaar Direct is from the house of Future Group

At Big Bazaar, we understand the soul of Indian consumers. Being one of India’s retail pioneers with multiple retail formats, we unite a diverse and zealous community of Indian buyers, sellers and businesses. The combined impact on business is intense: Approximately 300 million customers walk into our stores each year and choose products and services supplied by over 30,000 small, medium and large entrepreneurs and manufacturers from across India. This number is eventually set to grow.
We have employed 35,000 people from every section of our society. Our supplies come from enterprises across the country, creating fresh employment, impacting livelihoods, empowering local communities and fostering mutual growth.
We completely value the ‘Indian dream’ and have aligned our business practices to our larger objective of being a premier catalyst in India’s consumption-led growth story. Our constant endeavor is to usher positive socio-economic changes in communities that will help the concept of ‘Sone Ki Chidiya’ soar once again. This objective remains embedded in our ethos even as we rapidly expand our footprints deeper into India.
Modern retail is intended to drive fresh demand and consumption in new categories. Our strategy is based on a similar understanding of the Indian consumers, the products they want, and making these products available in every city, in every store format. Future Group provides innovative offerings at affordable prices that are tailored to the needs of every Indian household.
  • Being the pioneers in India’s retail space, our formats are household names in more than 93 cities and 60 rural locations across the country
  • Our stores operate around 17 million square feet of retail space and attracts around 300 million customers each year
Big Bazaar caters to every need of your family and is not just another hypermarket in your neighborhood. Our USP remains the value for money propositions for the Indian customers.
At Big Bazaar, we guarantee the best products at the best prices. Amidst the ever-increasing array of private labels, we have opened doors in the world of fashion and general merchandise, including home furnishings, utensils, crockery, cutlery, sports goods and much more at prices that will surprise you. And this is just the beginning.

Food Bazaar invites you for a shopping experience in a unique ambience. At Food Bazaar you will find a hitherto unseen blend of a typical Indian bazaar and International supermarket atmosphere.
Flagged off in April’02, Food Bazaar is a chain of large supermarkets with a difference where the best of Western and Indian values have been put together to ensure your satisfaction and comfort while shopping.
The western values of convenience, cleanliness and hygiene are offered through pre-packed commodities and the Indian values of ‘see-touch-feel’ are offered through the bazaar-like atmosphere created by displaying staples out in the open.
The best of everything offered with a seal of freshness and purity will definitely make your final buying decision a lot easier.
Click here to locate your nearest Food Bazaar.
HomeTown is a unique, first of its kind home improvement retail format in India, from Future Retail Limited, a part of the Future Group. HomeTown provides consumers the largest choice and variety for all that they may need for their homes, under one roof. The Store has live displays of various rooms like living room, dining room, bedroom. It also has a vivid display of products like sofa sets, dining tables, beds, kids furniture, kitchen fittings, bathroom fittings, furnishings, mattresses, paints, tiles, electrical fittings, decor lighting, plywood, consumer durables and electronics (through eZone). HomeTown also offers Design & Build service, a unique end-to-end solution that offers home designing and interior works. The services are flexible, transparent and easy on the pocket. 
Future Group’s foray into life and non-life insurance services and products is led through Future Generali India Life Insurance Company and Future Generali India Insurance Company, respectively.
These ventures are in partnership with Italy’s Generali Group that is amongst the three largest insurance companies in Europe and is ranked amongst the Top 50 on the Fortune 500 list.
The group has recently roped in L&T and IITL as partners in this business. is India's favorite online electronics shopping destination and first exclusive electronic ecommerce portal from Future Group which helps consumers plan their digital lifestyle. It enables consumers to buy the latest & coolest electronics to live smarter. One can shop from a wide range of electronics across brands in categories like mobiles, digital cameras, laptops, computers, tablets, LCDs, home entertainment, media players, accessories, memory & storage devices, kitchen and home appliances and more. Consumers gets added advantage of participating in the Ezone's on-ground yearly store sales properties/promotions such as 'BlindFold Sale' every January and August and 'Zero Margin Celebrations' on apart from best bargains here throughout the year. offers multiple convenient payment options and free product delivered at doorstep.Customers can also buy on phone by calling our Customer Care Toll Free number 1800-3000-3966 (9:00 am to 5:00 pm, Monday-Saturday)
Ezone is a lifestyle electronics retailer, part of India's largest retail conglomerate - Future Group. Ezone brings together the best in national and international consumer durable & electronic brands. Ezone is committed to enable smarter living for its consumers with the use of technology. Ezone helps consumers to choose from the latest in technology, best suited to individual lifestyles. Ezone offers the widest range of electronics across categories like Audio, Accessories, Communications, Computing, Home Entertainment, Home and Kitchen Appliances, Imaging, Personal Entertainment & Gaming. Ezone is present across India in Malls, High Streets and within other group format stores like Home Town, Central and Pantaloons. One can also shop on or call 1800-3000-3966 to buy.

At Future Group, we believe in building long-lasting relationships with customers. We encourage repeat customer visits through our unique offers and special sale days.

Future Group has taken the whole concept of customer loyalty to the next level by joining hands with PAYBACK. PAYBACK is India’s largest and one of Europe’s most successful multi-partner loyalty programs. With PAYBACK, customers can shop, save and get rewarded. This program enables consumers to collect millions of points across online and offline partners – with just a single card. Customers can accumulate points across Future Group formats , thereby making “shopping rewarding”.
PAYBACK is Europe's leading customer loyalty program, headquartered in Germany , with a total of 25.5 million active cardholders in Germany and Poland. In India, PAYBACK consolidated its position after taking a major stake in I-Mint. Today, with more than 30 partners with 1,500 outlets and 10 million card members, it’s the only program which works with market leading pan-India players from the banking, travel, petroleum and online sectors such as ICICI Bank, HPCL, Univercell, BookMyShow and MakeMyTrip.
Now that Future Group has become a part of this bandwagon, customers are bound to earn points at every step – from formats like Big Bazaar, Food Bazaar, Pantaloons, Central, Home Town, eZone, Brand Factory and Future Bazaar.
These points can then be redeemed for air miles, movie tickets, air tickets and vice versa.
With Future Group and PAYBACK “Shopping is Rewarding”.

Benefits Of PAYBACK
Our formats Big Bazaar, Food Bazaar, Pantaloons, Central, Home Town, eZone, Brand Factory and Future Bazaar are a part of the PAYBACK Loyalty program.

25 years ago, we began our pioneering journey transforming the Indian retail landscape, whole-heartedly believing in rewriting rules and retaining values.
Today, our deep footprint across India and landmark growth is testament to our enduring values.  


  • Foodhall, the premium lifestyle food destination launched in Pune.
  • Our fashion brand Central opens its new store in country's largest Lulu Mall.
  • First batch of Future India Fellowship program started with 5 selected fellows across the country. The fellowship aims to create thought leaders of tomorrow.
  • Future Group successfully introduced 'Big Bazaar Direct' an assisted shopping concept where franchises will sell Big Bazaar products through a catalogue on a 'tablet'.
  • Future Group introduced brand new fashion format 'I am In' for trendy youth of the country.
  • Big Bazaar introduced an exciting occasion for shopping 'April Utsav'.
  • Future Group officially launched India's largest State of the Art Logistical Distribution Hub at Nagpur.
  • Big Bazaar introduced a unique customer membership program 'Big Bazaar Profit Club.'
  • Foodhall, the premium lifestyle food destination launched in New Delhi.
  • Future Sharp, the Future Group arm that trains and develops the skills of youth opened its new skill centre in Nashik.


  • April 2011 – KB's Fairprice celebrates opening its 200 stores in India
  • May 2011 – Future Supply Chains becomes ISO certified

 t Future Group, we believe our relationship with supply partners is one of our core competitive assets. We are committed to creating successful business partnerships built on mutual trust, transparency, fair business practices and respect across our entire value chain. We strive to create a win-win situation for our customers and partners by combining our strengths and capabilities and developing micro-enterprise models.
From sourcing to distribution, we engage with varied business partners, jointly sharing insights, promoting brands, creating new products, expanding our capacity and developing new markets.  Our businesses create economic benefits for all our partners, including our suppliers and distributors.
Our Sambandh program aims to foster an environment combining our strengths to create immense value for our partner suppliers and, in turn, nurture mutual growth. Our strategic objective is to grow responsibly while enhancing the livelihoods of our partners.

Contact by postal mail:

Future Group Customer Care (Online Retail)
8th Floor, Tower C, 247 Park,
LBS Marg, Vikhroli (West),
Mumbai - 400 083.

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